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I've searched high and far to a solution, but it doesn't seem to be on my end? Please confirm for me. I have a new local workstation that will be used for RDP as they need an additional computer with quickbooks on it. The client currently has QB Enterprise hosted from their server. This shouldn't be anything hard, I just want to install enterprise quickbooks on a new workstation. However, I got the file from the site, after I put in activation I get the error: Sorry, we need to verify your subscription before installing Quickbooks, but we can't connect to our servers.
Please try installing again later. Now obviously, the workstation is connected to the internet, as I remoted into it. Additionally I searched up solutions and tried all the suggested "disable firewall," "reset internet explorer settings," "Run the quickbooks tool hub installation helper. Of course then I thought perhaps it was the machine, so I downloaded the file again from your site and tried on my work laptop just to see if I could get it to work, but of course I get the same result.
Even tried compatibility changes. I don't want to hear an upgrade, we just need to get it working on another local workstation so that the client can continue to work from home. I appreciate the troubleshooting steps you've to perform, Chandlertsmith. Since you've tried the primary troubleshooting steps to fix the error and you've mentioned it also occurs on other computers, I recommend calling our Technical Support.
This way, the phone agents can check your account and verify if the product information matches what you have. They can also help you get to a resolution quickly in QuickBooks.
Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Due to the outbreak, we have limited staffing and we have reduced our hours to A. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
I'm also adding these articles to further guide you on how to fix QuickBooks desktop errors. It contains topics about fixing errors and it steps:. Error: Sorry we need to verify your subscription before installing QuickBooks Desktop.
Fix QuickBooks Desktop install errors. That should do it. Drop a comment below if you have any other questions about activating QuickBooks. I'd be happy to help you out. Have a great day, and Take care! We are not allowed to install or reinstall any outdated QB Desktop Enterprise any longer. System will decline any activation request by default.
Running into this issue. The only thing I can think of is it's an issue with the certificate as it doesn't exist anymore. Digicert bought Symantec. I need this to work. You may try to contact Support and ask for the activation code. Otherwise, consider to upgrade or downgrade your version. I recommend contacting our QuickBooks Support Team. This way, they'll be able to further investigate the main cause of the error that you've encountered.
Additionally, I've included an article that'll help you learn more about the new and improved features the latest version offers. Please know that I always got your back. I also suggest sharing your concerns with us, so we'll be able to help you out.
I spent an hour on the phone with support and it was "escalated to backend technicians". I however doubt that they will actually call me back with a fix. Ryan G kitkankainen. You may keep using it for good but you are not allowed to reinstall it.
Came across this thread today while I was trying to install QBE on my laptop. I'm tired of remoting into my office to do my billing while working at home during Covid. Business is way down during the pandemic and the only upgrade options are the monthly subscriptions.
Retirement is getting closer and having to pay monthly to maintain access is not an option. This issue is a giant black-eye on a company that I used to trust. Today for the first time I was unable to recover my password due to a persistent software crash. It would appear that Intuit is sticking a wrench is my software from multiple angles to get me to upgrade. That will not happen under any circumstances. By clicking "Continue", you will leave the community and be taken to that site instead.
Enter a search word. Turn off suggestions. Enter a user name or rank. Turn on suggestions. Showing results for. Search instead for. Did you mean:. Connect with and learn from others in the QuickBooks Community. Join now. Level 1. Quickbooks Enterprise Installation in Hello, I've searched high and far to a solution, but it doesn't seem to be on my end? I appreciate any information you might be able to provide.
Reply Join the conversation. QuickBooks Team. Quickbooks Enterprise Installation in I appreciate the troubleshooting steps you've to perform, Chandlertsmith. Here's how to contact our support team: Sign in to your QuickBooks company. Then click Help? Select Contact Us. Enter your concern, then select Search. Choose a way to connect with us.
Call Us or Message Us. It contains topics about fixing errors and it steps: Error: Sorry we need to verify your subscription before installing QuickBooks Desktop Fix QuickBooks Desktop install errors That should do it.
Level Quickbooks Enterprise Installation in Chandlertsmith We are not allowed to install or reinstall any outdated QB Desktop Enterprise any longer. Ryan G. Quickbooks Enterprise Installation in Running into this issue. Quickbooks Enterprise Installation in Ryan G You may try to contact Support and ask for the activation code. Quickbooks Enterprise Installation in So after digging around some this is the error that we're getting.
The instructions for the certificate instruct us to go to that website, but it does not resolve. Which is why we can't install. We need a work around or a fix. Quickbooks Enterprise Installation in I'm here to ensure you'll get the fix you need, Ryan G. In the Have a Question window, scroll down to click the Contact us link. This will display the Contact Us screen. Go to the Tell us more about your question section to enter the issue or topic in the field box.
Click the Search button to display the Start a Message button. This is incredibly frustrating - please provide a fix or work around ASAP! Quickbooks Enterprise Installation in I spent an hour on the phone with support and it was "escalated to backend technicians".
Quickbooks Enterprise Installation in Also having the same issue with and Break payroll 2. Break downloads from your bank 3. Break re-installation 4. Break password recovery.
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